Make sure that the computer has good internet access Make sure that you have allowed access to the microphone. Try a different browser Try running Chrome in Incognito mode. Check if the individual computer has a firewall on – try turning it off, if it is on. Try rebooting the computer.
Once you have configured the computers that you will be using, you can make manual test calls to be sure that everything is working correctly. Manual calls are also useful to troubleshoot problems with headsets, volume settings, etc. In the calling system’s admin area, make sure that your “manual” campaign has been started. Now, log …
The standard way to connect to the calling system is to use the computer for the data – the voter information on the screen and the responses you mark after the call – and the audio, using VOIP. In some situations, however, you may not be able to use the computer for the audio – …
How do I connect to take calls using a telephone instead of the computer’s headset? Read More »
You will need to use Chrome or any other browser that supports the WebRTC protocol (we recommend Chrome, but other browsers work as well). On each computer, go to the agent login page that was in your welcome email. Bookmark the login page. The first time you log in to the system, the browser will …
Do this first, before you set up the computers that your phoners will use. That way, as you are setting up the phoners’ computers, you will be able to look at the admin screen to verify that your phoner computers are being logged in correctly. Your welcome email will include a link to the login …
How do I set up a computer to supervise the phoning? Read More »
Once you have decided to use the PCT calling system for your campaign, be sure to start early, setting up your network and computers, and testing things out. Most people find the setup process pretty straightforward and quick. There are, however, a LOT of variables here – internet providers, modems, firewalls, other software installed on computers, …
For your phoners, you will need computers (Windows, Chromebooks, or Macs) or tablets – as long as they can run a current version of software, it should be fine. Phoners will need either a headset to plug in to their computer or a phone (cell phone or landline) to handle the audio. For one or …
What are the minimum specs for computers and bandwidth to use the PCT system? Read More »
