If you are not getting any calls, make sure that the campaign is started. In the admin, look at the right side of the Projects | Activity page – is the icon green (Started) or red (Stopped)? Click on the campaign row to select it, then click on “Campaign Readiness Check” (you must be an …
The dialer system will make up to 5 attempts to reach a number. After every unsuccessful attempt, the system will wait 4 to 8 hours before attempting that number again. This happens automatically and is designed to maximize the efficiency of your phone program in most situations. Sometimes your list may run out of “eligible” …
How do I reset a list to make another pass right away? Read More »
As your phoners make calls, you may be called on to resolve problems. There are two typical categories – sound issues, and connection issues. Sound Issues:If your phoners complain of static, echoes, or other sound quality issues, that is most likely a problem with the internet connection – fluctuations in the speed and consistency of …
You can access reports that analyze your productivity and results, and report on your billable usage. In the report generator, you can also lookup whether/how often you have called a phone number or person in the past. The address to access your reports was included in your welcome email, and it is: [your assigned domain]/reports …
In the calling system admin, the Projects | Activity page shows you real-time statistics by campaign and agent as the phoning happens. You can also see more detailed real-time reports in the Reports section of the admin, as well as detailed reports covering not just today’s calls, but past results, in the Report Generator.
You control how many lines the system will try to dial for each phoner. When you start a phoning session, it is important to wait at least 15-20 minutes before you start adjusting performance – you want to give the phoners a chance to settle into a rhythm. To assess the speed of the system, …
How do I adjust the system’s speed (performance)? Read More »
On the Projects | Activity page of the calling system admin, you will see a green or red dot at the right-side edge of each campaign listed. Green campaigns are started; red ones are stopped. To start or stop, click on the campaign row (but not on the name) to select it. The row will …
The Projects | Activity page lets you keep an eye on the progress of your phoning in real time, both at the campaign level and phoner by phoner. You will see a list of your campaigns. Click on one of the campaign rows (not on the campaign name) to see its agents (phoners) in the …
What does the information on the Projects | Activity page mean? Read More »
