Basic admin

How do I run reports on my phoning?

You can access reports that analyze your productivity and results, and report on your billable usage. In the report generator, you can also lookup whether/how often you have called a phone number or person in the past. The address to access your reports was included in your welcome email, and it is: [your assigned domain]/reports …

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Can I see real-time statistics while phoning is going on?

In the calling system admin, the Projects | Activity page shows you real-time statistics by campaign and agent as the phoning happens.  You can also see more detailed real-time reports in the Reports section of the admin, as well as detailed reports covering not just today’s calls, but past results, in the Report Generator.

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