In the calling system’s admin area, on the Projects | Monitor page, click on the row of the campaign to select it and then click on the green “Edit” button above. At the bottom of the campaign settings screen, choose the setting you want in the “Detect Mchn” section, and then click on “Save” in …
How do I turn answering machine detection on or off in an existing campaign? Read More »
Answering machine detection is the name for the process that a calling system uses to decide whether a call was answered by a live person or by an answering machine or voicemail system. Calling campaigns often hang up on calls that are detected as answering machines, and only pass the “live” calls out to the …
Calling campaigns can hold a single list of targets, or there can be multiple lists loaded into a campaign. This can be helpful when you have several tiers of priority, and want to work one list first, while having the next list ready to go instantly. You can access the lists on the Projects | …
I have more than one list loaded in my campaign. How do I turn them on and off? Read More »
The PCT calling system uses TEAMS to assign phoners to campaigns. Each campaign has one team assigned to it. This is found on the “Agent Options” tab when you are editing Campaign settings. You can manage which users are assigned to which teams in the Administration | Teams section of the calling system’s admin area. …
How do I manage and assign users to multiple campaigns? Read More »
