How do I connect to take calls using a telephone instead of the computer’s headset?

The standard way to connect to the calling system is to use the computer for the data – the voter information on the screen and the responses you mark after the call – and the audio, using VOIP.  In some situations, however, you may not be able to use the computer for the audio – particularly if your internet bandwidth is limited or your internet provider blocks the VOIP connection.

You can use a telephone for the audio.  It can be a cellphone, a landline, or an internet phone, as long as the phone has a ten-digit phone number and can receive calls at that number.  To use a telephone for the audio, you will need to change a couple of settings.

At the agent login webpage, click on the Settings button.

Click on Use Dialback: Yes.  In the Dialback box, type the ten-digit phone number you want this computer to connect to.  Click on Save & Close.

With these settings, when the agent logs in, the system will call the ten-digit phone number as part of the login process.  Remember not to hang up the phone in between calls!  If you hang up, you will need to log in again.

Leave a Reply

Your email address will not be published.

Scroll to Top