How do I turn answering machine detection on or off in an existing campaign?

In the calling system’s admin area, on the Projects | Monitor page, click on the row of the campaign to select it and then click on the green “Edit” button above.

At the bottom of the campaign settings screen, choose the setting you want in the “Detect Mchn” section, and then click on “Save” in the upper right.  The system will ask if you “want to regenerate the ivr?” – you have to click Yes for the change to take effect.

Important – when you change the answering machine detection setting, you also need to change the speed of your calling. See “How do I adjust the system’s performance (speed)?”

With answering machine detection OFF, you need to call more slowly – use a lower line ratio. 2:1 or 5:2 are typically good choices with answering machine detection off.

If you turn answering machine detection ON, you will want to speed the system up. 4:1 or 5:1 is a good starting point.

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